Frequently Asked Questions
General Questions
What is the delivery time of my order?
- Delivery time depends on your location and the chosen shipping method. Within the Netherlands it usually takes 1-3 business days. For international orders it can take 5-15 business days.
How can I track my order?
- You will receive an email with a track & trace code once your order has been shipped. This allows you to track the status of your package online.
Can I cancel or change my order?
- Orders can only be cancelled or changed before they are shipped. Please contact our customer service as soon as possible if you want to make changes.
What are the shipping costs?
- Shipping costs vary depending on your location and the shipping method you choose. For orders within the Netherlands, we will pay for our own account. For orders abroad above €50, shipping is free.
Payment
What payment methods do you accept?
- We accept payments via iDEAL, credit card (Visa, MasterCard, American Express), PayPal and bank transfer.
Is it safe to pay online on your site?
- Yes, all our payments are processed through a secure payment gateway and your details are encrypted for your security.
Can I pay afterwards?
- Yes, we offer the option to pay later via Klarna. You receive your order first and pay later.
Returns and Exchanges
What is your return policy?
- You may return unused items within 30 days of receipt for a full refund or exchange. Items must be returned in the original packaging and in the same condition as when you received them.
How do I return an item?
- Please contact our customer service for a return form and instructions. Ship the item to the address provided and retain proof of postage until your return has been processed.
When will I receive my refund?
- Refunds will be processed within 7 business days of receiving the returned items. It may take a few days for the funds to appear in your account, depending on your bank.
Products
How do I know which size to order?
- On each product page you will find a size chart and a guide to help you choose the right size. If you are unsure, you can contact our customer service for advice.
Are your products environmentally friendly?
- We do our best to use sustainable materials and packaging. Many of our products are made from recycled or biodegradable materials.
What should I do if a product is defective?
- If a product is defective, please contact our customer service within 14 days of receipt. We will send a replacement product or refund your money.
Customer Service
How can I contact your customer service?
- Our customer service can be reached via email at info@footsie.shop or via the chat on our website. We are available from Monday to Friday from 9:00 to 17:00.
Do you have a physical store?
- At the moment we only have an online store, but we provide detailed product description and images to help you with your purchase.
Do you offer gift cards?
- Yes, we offer gift cards in various amounts. You can buy them on our website and they are valid for one year from the date of purchase.
Specials and Promotions
How do I stay informed about new products and offers?
- You can subscribe to our newsletter via the website. You can also follow us on social media for updates and exclusive offers.
Do you have a loyalty program?
- No, if you need this, please let us know via social media or via contact .